Ramps / Wheelchair access

We are located in a one storey building and have ramps throughout to any raised areas to enable everyone to access all our galleries and displays. We also have one wheelchair on site that visitors can use during visiting hours, on a first-come first-serve basis.

Assistance dogs

All assistance dogs are welcome at the museum. Water bowls are available on request from the ticket desk and shop.

Seating

A range of Seating (some with backs and arms.) is available throughout the museum for those who wish to stagger their visit around the various galleries and displays.

Accessible Toilets

We have a unisex accessible toilet near our shop.

Baby changing facilities

Our unisex accessible toilet also has baby changing facilities.

Hearing-aid loops

Our shop has a fixed hearing-aid loop and there is a portable loop available for visitors who would like to use one on a guided tour. Please ask at reception.

Accessible Parking

Our parking is directly outside our Museum

Visual story

We've created a Visual story (pdf) of our museum designed to help people who might feel anxious visiting somewhere new for the first time (such as people with autism) so that they can have an idea of what to expect.

Sensory map

We also have a sensory information included on our 3D Museum Map to help people with sensory sensitivities who may be affected by some of the noises and light in the museum, please ask for one at the reception. We offer family friendly Relaxed Opening sessions, please visit our Relaxed Openings page for further information.

Virtual museum guide

Created for the Museum by our partner Version1, TNMoC Mate is an experiential web app, designed to guide visitors through the Museum with the help of AI-generated content and video. It is an excellent resource for people who might feel anxious or uncertain interacting with Volunteers and Museum Guides, who still want to enjoy the Museum’s collection. Please note this app is currently in beta testing.

Access Policy

We are committed to aiming to offer an inclusive service to all people and sectors of the community, for enjoyment of the collections and related services we provide. We recognise that there are barriers to access at all levels, but we are committed to making our activities as fully accessible as our resources allow, including access to premises, collections, information, and education, in order to meet our objectives. Access Policy